Unsuccessful identity/profile verification (KYC) may result from some reasons, which include but not limited to the items listed below. Please re-upload the files or re-edit the identity information as per instructions in your email.
➀ Files/Images were edited with photo editing apps
➁ Low photo/image quality that hinders the system from recognizing information
➂ Invalid or irrelevant photos
➃ Invalid ID or irrelevant identity information
➄ Low selfie quality that hinders the system from recognizing information
➅ Applicants not meeting the age requirement (20)
If you have any further queries, please contact our Customer Support.