1. To protect users' assets, the upper limit on crypto withdrawal per day is 10 times.

2. The withdrawal work requires at least a working day (excluding holidays). If it is delayed, please consult our Customer Support to facilitate the process.

3. Office hours: 10:00 - 18:00. Manual reviews and checks take place from 11:00 to 17:00, you can estimate the time when you receive the deposit in your wallet based on this schedule.

Example:

- Withdrawal before office hours:

Suppose you make a withdrawal at 07:00 on a Tuesday, the amount is scheduled to be wired into your wallet by 07:00 the next day (Wed.), but you can expect to receive the amount at 11-13:00 on Tuesday morning. - Withdrawal during office hours:

Suppose you make a withdrawal at 15:00 on a Wednesday, the amount is scheduled to be wired into your wallet by 07:00 the next day (Thurs.), but you can expect to receive the amount at 17-19:00 on Wednesday evening or 11-13:00 the next day. - Withdrawal after office hours:

Suppose you make a withdrawal at 21:00 on a Thursday, the amount is scheduled to be wired into your wallet by 21:00 the next day (Fri.), but you can expect to receive the amount at 11-13:00 on Friday morning or 17-19:00 that evening. - Withdrawal over the weekend:

Suppose you make a withdrawal at 19:00 on a Friday, due to the following two non-working days, the amount is scheduled to be wired into your wallet by 19:00 next Monday, but you can expect to receive the amount at 11-14:00 or 17-19:00 that day. (Higher volume of requests on Mondays)

4. Withdrawals below 5,000 do not require manual review. You should receive the amount fairly quickly after requesting a withdrawal (excluding BTC and ETH). **If not, please refer to 2. and 3.**